Last Thursday we arrived in Cozumel on the Carnival Cruise Ship and took an excursion for Snuba with Sand Dollar Sports. We wanted to compliment you all on the wonderful experience we had! Antonio was our guide and was amazing! He was professional and patient greeting participants at the pier and he was kind and safety conscious at the beach and in the water! I needed a little extra help due to some physical limitations and he was so patient and thoughtful. He was thorough instructing the group and made sure we all knew what to do before we got in the water. My daughter and I were lucky to be in his group in the water as well and we were so impressed with snuba experience. All your employees were nice and the trip was terrific.
Please share with Antonio that we appreciated the kindness he showed and that we had an amazing excursion. Please let me know if I can answer any other questions or recommend Sand Dollar Sports and Antonio to any other customers! Thank you!
Jan 4th 2017
Silvie did an EXCELLENT job with our group of four. She is very personable, knowledgeable and has a great sense of humor. She recognized right off that I wasn't really that comfortable in the water and went out of her way to make sure I had a good time. Our group had a great time and I would go back and try this again.
The instructions that they give you are very easy to understand and they check to make sure that all of your equipment is working correctly and you are comfortable.
Thank you again for everything you did for us.
Dec 28th 2016
My husband and I dove with y’all last Saturday, December 24 from Carnival Dream. Two of my brother-in-laws were were with us as well. We dove with Julio, and he was a perfect Dive Master! We enjoyed seeing an Eagleray, Stingray, and other great wildlife.
We dove in the afternoon, so we didn’t have much time after to get back to the Dream. We were rushing and later my husband realized he had left a bag on your boat. At first he was thinking it was not a big deal because it was empty. Then we realized he had left money in the bag, yikes! He went down to guest services and while he was describing the missing bag, someone came running up to the desk with the bag. One of your guys must have delivered it just in time before we left the port. All of the money was still in the bag!!
We are incredibly grateful and will always use your company while in Cozumel!!
Dec 5th 2016
Just wanted to say that "Flash" was a great Dive Master on my last dive (11/26/16)with Sand Dollar. I have dove with Sand Dollar about 6 times and he was one of the best! Please tell him the "Crazy Blonde" from Florida said hi and thank you
Oct 26th 2016
Went scuba diving on 10/22/16 with Bruno. Great trip. Great instruction before and during trip. Great hospitality after trip. Very excited to continue learning to dive and seriously interested in becoming certified.
Haven't received an email yet about how to continue the process close to home so just wanted to make sure I do get an email. Again, thank you again for a wonderful trip. A special thanks to Bruno for great patience and great hospitality.
Oct 25th 2016
Just wanted to thank Ivan again for doing such a wonderful job as our guide.
My husband and I were just there on Oct 21 2016 as an excursion while in the Carnival Breeze. This was my 2nd time to Snuba with Ivan and we will definitely be back. I have a few pics I would like to let you have
Sep 4th 2016
I decided at the age of 69 that I needed to do snuba which was really ambitious but I had two of the most amazing guys Antonio and Ivan that came to our rescue. Antonio realized that my friend and I needed extra help so he called Ivan to help he stayed with us through the entire swim and made the experience just awesome. I cannot say enough about these wonderful young men without them it would have been no snuba before us. Thanks again
May 3th 2016
Tom and I took the scuba excursion offered by Royal Caribbean's "Independence of the Seas", and as an advanced diver, having done many dives all over the Caribbean, this was one of the best hands down!! The crew were awesome! Special thanks to Carlos and Julio as well as their helpers. The dive was BEAUTIFUL!! We saw an abundance of sea life and the visibility was great! This dive made our cruise perfect!
Feb 8th 2016
Our experience on the Stars and Stripes became the highlight of our trip.
Tom was a great skipper, and your staff generous to all. In our heart we all won, and I would go back to Mexico just to do it again. Who knows, it might happen...
Thank you again for helping to organize, we would not have missed it for anything.
With best regards
Feb 11th 2016
My husband and I participated in the race aboard the True North a couple of weeks ago with Ian as our captain. I have to say this was spectacular….even though we were the third race of the day and the only one that didn’t win for the True North! We had so much fun and felt it was so worth the cost. Having done other excursions before we cannot tell you how highly we recommend this fun and exciting event. Should we be in St. Maarten or Cozumel again we will definitely enjoy this some more! Ian, Alex and the other gentleman (so sorry I forgot his name!) were awesome and made it the highlight of our cruise week!
Thank you so much
Dana & Chris Eisenhauer
Feb 8th 2016
On 2/4/16 my husband and I did a Snuba dive excursion in Cozumel with Blas one of dive masters. It was such an amazing experience. Blas was wonderful at giving detailed instructions and took the time to make sure we were comfortable with the experience. Thank you so much for an experience of a lifetime.
Dec 24th 2015
Had a great time diving with you last week on royal caribbeans Liberty of the Seas.
Will be back on Royal Caribbean's Anthem of the Seas on Tuesday, 02 Feb 2016 for diving and would like to be sure that we can dive with MARIO again! Thank you in advance and looking forward to more great dives.
Susan and Adolfo Alvarez
Nov 5th 2015
I participated in the snuba activity. Our instructors name was Francisco.
I just want to thank he so much for showing me and my group such a wonderful time. i will be returning for snuba soon and hope to see Francisco there to guide us. Thank you so much!
Aug 7th 2014
Thank you so much for an amazing experience. This was the highlight of my cruise. The SNUBA dive with Bruno was amazing. He was very professional and showed us an amazing time underwater. From there I did the Discover SCUBA with the female instructor (I wish I could remember her name). She was by far one of the most consummate professionals during my entire cruising experience. The attention to detail she provided and the passion she showed was evident in her enthusiasm, which was addictive. I am now hooked for life with SCUBA, thanks to her. Wonderful, wonderful experience all the way around with Sand Dollar Sports. I gave great praise to the Carnival Excursion desk once I returned on board, and I highly recommended you guys to anyone I know who is cruising in the area. I will be back the first chance I get, and it is a result of the wonderful experience you provided.
Jul 7th 2014
Had a great time. The entire Cozemel staff did and excellent job. Made me feel right at home. As time was short, they did a fantastic job in lining up my return the the ship. When I got back the the Carnival Elation I was sure to tell the execution desk of your great sailing adventure plus the excellent job your crew did. Thanks again...
Jun 16th 2014
My family took the beginning snorkel tour with DIDI on June 7th 2014. He picked us up from the cruise ship and took us to the beach. What a wonderful man! He was sooooo nice to my 3 nieces. He helped them in the water and showed them how to snorkel since they were having a hard time swimming. I cant say enough how great he was with them. Thank you Didi for such a
wonderful day that my family will always remember. Thank you!!!!!
Sep 29th 2013
On September 26, 2013, I experienced my first snorkeling adventure in Cozumel When we met our guide, DiDi, he informed us we would start out in five feet of water and then go out to 25 feet of water! I felt total terror come over me, because it can't swim!!! DiDi assured me over and over I would be fine and he would be there with me at all times and he was! He made this
experience better than I could have ever imagined. You definitely have a top notch guide and instructor in DiDi. Thank you so much for the GREAT
adventure and making me feel calm and secure. If I'm ever able to come back,
I will definitely book this excursion again. Thanks so much.
Jul 31st 2013
Thank you so much for a great experience in the Beginner's Scuba Diving Class. We loved it!
I would highly recommend this trip to any families that love snorkeling and want to see if they also would enjoy diving. My one daughter said that she loved it so much because she felt like she was one with the beautiful underwater environment.
Cindy Steiner Walker
Mar 6th 2013
I just want to say thanks to Ivan for leading us on an amazing snuba experience in Cozumel. Ivan is a great instructor with a good sense of humour and a relaxing presence.
I had a great time and highly recommend it!
Feb 23rd 2013
Just a quick email to say thanks to you and your team from Mike & Becky Kelly for the diving a couple weeks ago. As always, we had a great time!. See you again next year.
Mike & Becky Kelly
Feb 21st 2013
Linda and I took the Iron Horse Tour with Carlos and his crew on Feb 11 2013. We were on Carnival Freedom and it was the highlight of our cruise. I have read the other reports, and can only agree that your company is top notch and 5 star service and safty oriented. Thank you for the memorable experience. We will plan our next vacation around a trip to Cozumel so we can stay longer and participate in your fishing and diving experiences.
Feb 7th, 2013
Thank you so much for making my dive trip awesome. Thanks for my wonderful photos, courtesy of Julio. Thanks for the memories and for helping me become a better diver
Dec 1st, 2012
Thanks for such an exhilarating experience aboard Stars and Stripes. We won the first 3 legs of the race but lost the last leg to True North, nonetheless, we had a great time taking part and had some really good laughs too!
My advice to those thinking of doing this - be sure to bring along your Iphone so you can snap a shot or two of the race in progress in between your assigned duties (then back in the pocket) or if someone isn't participating, be sure to pass them your phone for some pics.
Until the next time....
Shelley Le Blanc. Toronto, Canada
Nov 27th, 2012
Thanks for the awesome experience of snuba in Cozumel 2 weeks ago. I am hooked. Trying to figure out how to make it back very soon. Blas was very patient and made sure I was comfortable. Couldnt say enough great things about the experience.
Laurissa Mayer Barnes
Oct 29th, 2012
Just wanted to say how fantastic the Discover Scuba excursion was. And, especially, our instructor and dive guide Ernesto. My daughter was apprehensive at first to breath underwater but due to the patience and encouragement of Ernesto eventually was able to fully enjoy the experience.
Please pass on our appreciation to him again.
Thanks very much. Wonderful program. It was by FAR the HIGHLIGHT of our trip!
We're now thinking about getting certified to enjoy scuba more.
Oct 9th, 2012
I recently on 9/28/12 had an awsome experience when I snuba in Cozumel, Mexico when I was onmy cruise with Royal Caribbean. My instructor Ezequiel Blas was very professional and took his time and made sure everyone was safe and that we had a great experience, and we did. He was the best! I hope I get to do it again someday.
Oct 1st, 2012
Nancy & I wanted to thank you for the time you spent with us during our dive trip on the 27 of September. Hopefully we will see you again in Cozumel for another day of diving and fellowship.
Blessings from Texas,
Aug 14th, 2012
Had my very first dive with Juan Pablo on Aug 3, 12. I am hooked. Love these guys!
Aug 6th, 2012
I love these guys..... great diving with you...
July 29th, 2012
It was great seeing you guys, Twinkie thanks for taking care of our gear thank Gabriel for getting Tracy's regs fixed and awesome dives and of course Sergio for his excellent dives with us Thursday See you guys soon
June 24th, 2012
Just did two beginner dives on Friday. Very professional staff and the instructor divers took great care of us. Thanks to Ayelen and Ernesto.
May 27th, 2012
Thank you Sand Dollar for a great week of diving! You know me as Mary, but my nickname is Molly
May 15th, 2012
Great diving with Sand Dollar! Loved you guys, can't wait for my next visit :)
May 14th, 2012
My husband and I were in the afternoon beginners scuba divers class on Friday, May 4th, with Juan Pablo as our instructor. This was my first dive experiance, although my husband is a certified diver. We enjoyed it so much that we purchased the 2nd dive for that afternoon as well. We were the only couple along with Juan Pablo in the water for our 2nd dive. I just want to ensure that Jaun was recognized for his job. He is an awesome dive instructor. Very tentative to us, and made sure that I felt extremely comfortable being my first time to dive. He took the time to point out the sea life, that we would not have seen, had we not had his trained eye with us. As I mentioned, my husband, Chad, is a certified diver. He too said this was the best dive he had ever been on. Thank you for the wonderful hospitality!
Chad and Shannon Montgomery
April 26th, 2012
I wanted to write and let you know that when I was there last week on a carnival cruise, I came snorkeling while my daughter went scuba diving. Ivan was there and it wasn't busy so he spent time in the water showing me things and helping me since it was only my second time to snorkel. It was an amazing experience and he was so friendly and attentive. I understand he has been working there for a while, so I know you already know he is a great employee. I just wanted to take the time to tell you.
Also, I took a picture of him with my under water camera that I think he would like
I will be coming back sometime in the next year with my other daughter to bring her snorkeling and I can't wait!
April 23th, 2012
Just wanted to say a big Thank You to
D D who was very helpful last week when
we went snorkling in Cozumel on Thurs-
day. That was my first expierence & he
made our family feel very safe.
THANKS AGAIN !!
April 21st, 2012
I am writing to express my complete satisfaction with the Harley Davidson tour that my wife and I took, on our recent Carnival Cruise to Cozumel, on the morning of April 12th. We thank you for not cancelling this awesome tour even though we were the only participants. Our guides, Carlos and Sergio, provided us with the best tour that we have ever participated in on any of our previous cruise excursions. We will be talking about this and recommending it to anyone who will listen for many months or years to come and will definitely take the tour again the next time we are in Cozumel.
Again, we can't thank Carlos and Sergio enough for the perfect tour adventure. I might add that you should have the cruise lines add in, to the brochure explanation, that the exceptional lunch, at a perfect beach location, is included in the price of the tour. This was a completely delightful surprise to us and even made the day that much better.
Thanks to Carlos, Sergio and yourself.
Brian and Sandra Whately
April 18th, 2012
I just wanted to say thanks so much to everyone at Jeanie's Restaurant in Cozumel. My family and I had the greatest time helmet diving there. It was such a blast. I have been and will continue to highly recommend this excursion.
April 10th, 2012
I just wanted to say MUCHAS GRACIAS for a great cruise excursion. I had organized my friends to go on the cruise (Carnival Liberty) and I had suggested we try this Cozumel 12-meter America's Cup sailing and I am happy to report that EVERYONE had a fabulous time! You guys do an excellent job from the moment we were picked up on the pier until the time we left the "rum punch party" on shore. Ian and his crew were wonderful. They really knew their stuff and they were fun and friendly so we really felt at ease. I was the "honorary" captain and the main grinder. All of my friends had somewhat active jobs on the boat and we all had a great time. If I am ever in Cozumel again I will definitely be back for another race!
FYI: I have provided rave reviews on the cruise excursion so everyone knows what fun this was. No one should miss this!
April 9th, 2012
Thanks so much for the wonderful DISCOVER SCUBA experience. I was a passenger on the CARNIVAL ELATION - and booked the activity well in advance.
I compliment you on your well run program - my dive instructors (the lady- whose name I didn't quite get) and dive instructor Juan Pablo were very easy to work with. I just wish I could have stayed longer. You helped this 58 year old Minnesotan fulfill a lifelong dream of trying real scuba diving.
April 9th, 2012
Had a great time on a dive trip last month with SDS. Plan on doing another trip the next time we are in Cozumel.
April 5th, 2012
Hey guys, just wanted to say thank you for some really great dives with you last week. Special thanks to Gustavo, Julio, and Gabriel.
April 4th, 2012
I just wanted to say that our most recent visit to Cozumel (March 2012) was highlighted by the excellent service we received from Sand Dollar, especially our Dive Master "Julio"..Sand Dollar went out of their way to make our dives the very best...I would highly recommend then...You will not be disappointed..Gustavo (Sales Manager) was very accommodating and we sincerely appreciated all the service we got from Sand Dollar...We will be back !!!!...
April 2nd, 2012
I had the best drift reef dive with you guys this Fall. Truly memorable, can't wait to see you again...
Wendy Landry Washburn
March 25th, 2012
I just got home from a cruise on Carnival Magic and couldn't wait to THANK YOU guys again for helping us have a wonderful time. This excursion is a steal for the experience you get. Special THANKS to Johnathon for taking extra time with my 8 year old to ensure he had a great time. I can't say enough good things about these guys. We will see you guys on our next trip!!
March 8th, 2012
While on a cruise of the western caribbean we stopped in Cozumel. We booked the Harley tour of the island and were not disappointed. Carlos & Sergio lead us on a wonderful tour! The bikes were well maintained and ran beautifully. The tour was the best! The windward side of the island was beyond description! Vistas, unbelievable! We will do this tour again!!!
Doug & Roberta
March 5th, 2012
Two couples of us took your Harley ride a while back. We were off Holland America Ryndam in early February. Our guide was Carlos Moreno and the truck handler was Sergio Che. This note is to let you know that I did a review for Holland America; it was to congratulate you on your fine attention you gave us. The ride was great, we felt safe all the time, the tour by the old church was very interesting and the food at the restaurant was fabulous!
Thank you again for your professionalism.
Jo and Bill Jones
February 23th, 2012
Just wanted to drop you a quick note about our recent excursion on Cozumel. Your Harley tour in a word was AWESOME. We had such a great time. The ride was beautiful. The bikes ran great. The beach/lunch stop at Punta Morena was fantastic. But most of all I want to thank and sing the praises of our guides Carlos and Sergio. They are the best.
February 20th, 2012
I wanted to let you know how much I enjoyed the great tour of Cozumel with Sergio and Carlos on February 7. I would also be happy for you to let Royal Caribbean know how fun it was. Although it was expensive, it was well worth every penny. I enjoyed the history, the food and I will always remember riding along the southeast coast past the white sands and blue water. Sergio and Carlos are very professional, very safety conscious and very client focused. I hope I do my job as well as they do theirs.
Thanks for letting me enjoy this fun adventure!
January 19th, 2012
Sand Dollar owner/manager,
I wanted to send this email to recognize the exceptional service some of your folks – Hilario, divemasters Gabriel & Sergio and Capt Martin – provided for my wife and I; and of course the return of our lost camera.
We dove with Sand Dollar on 9 Jan 2012 from the cruise ship Carnival Dream. We had two wonderful dives, only to end the second on with a realization that my wife had dropped her camera during assent on the last dive. Immediately, one of the dive masters went back In the water and searched for over 10 minutes trying to find the camera, with no luck. They had to return us to the pier to meet their schedule. I offered an award if they found it on the next dive, or if some other company found the camera. Unknown to us they went back to the dive site, found the camera and returned it back to the ship before we sailed – a mere 45 minutes later. We were not told for a couple of days, and were unable to contact anyone until last weekend. My thanks to Shelia (and Horacio), who enabled the contact information because I bought the video and that was the only contact info I had, and of course for handling the reward thru PayPal. We tried to work the reward thru the Carnival Excursion representative but his boss would not let him take the cash.
Our Thanks again to Gabreil, Sergio, Hilario and Martin – we understand all FOUR of them worked to find the camera and that they will split the reward.