Cancelation Policy

Policies – Terms and Conditions

Our cancellation and no-show policies will apply only once your booking has been confirmed by Sand Dollar Sports. If your booking is made through one of our agents, then their booking procedures, policies, terms, and conditions will apply and not those of Sand Dollar Sports.

 

Cancellation Policy -for tour booking only

Cancellations made beyond 48hs of the tour time:
Will qualify for a full refund minus the credit card or PayPal charges if applicable.

Cancellations made between 48hs and 24hs of the tour time:
Will qualify for a 90% refund minus the credit card or PayPal charges if applicable.

Cancellations made within 24hs of the tour time or no-shows:
No refund will be issued.

Cancellations due to weather conditions or no show by the cruise ship:
Will qualify for a full refund minus the credit card or PayPal charges if applicable.

Cancellations due to any COVID-19 related delay or illness are fully refundable.
Border closing or airline cancellation due to COVID-19 security concerns are fully refundable.
If a client has completed any portion of a dive package and is unable to complete the contracted service due to COVID-19 related concerns, the guest will only be charged for the days that were completed and a refund or rain check will be issued for the remaining days of unused service.

 

Cancellation Policy -for hotel booking only

If you cancel 7 days or less before check-in date:
We will charge a one-night cancellation fee per room for every booking.

If you cancel 8 days or more before check-in date:
We will charge you a 5% cancellation fee for every booking. Any cancellation policies of hotels will override the above policies. If a hotel policy is different, we will advise you via email.

If you have not canceled your booking and do not check-in (No-Show):
If you fail to check-in at a hotel, and you have not canceled your booking with Sand Dollar Sports, the hotel will impose a no-show charge. The no-show charge varies depending on the hotel and can be up to the total price of the booking. We will do our utmost to negotiate with the hotel to keep your no-show charge as low as possible.

Contacting Us

If there are any questions, you may contact us using the information below.

Phone call, SMS or Whatsapp from any country to Cozumel:

  • (+521) (987) 876 14 52
  • Av 65 #216 primer piso entre calle 4 y 6
    Cozumel, Quintana Roo 77622
    México

    [email protected]

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